Arbitration Agreement

This mandatory Arbitration Agreement ("Agreement") affects your rights. By using Zarvice websites or apps at https://app.zarvice.com, creating an account, submitting a maintenance request, or engaging with a vendor through our platform, you and Zarvice voluntarily agree that most disputes will be resolved by binding arbitration instead of in court, except as stated below.

• "Claims" means any dispute, complaint, controversy, or cause of action arising out of or relating to your relationship with Zarvice, our websites or apps, or any service request, vendor match, message, payment, or profile activity.
• "Transaction" means accessing Zarvice, registering, submitting or fulfilling a job request, using in-app chat, or otherwise interacting with the platform.
• "Zarvice" means Zarvice, its affiliates, service providers involved in operating the platform, and their officers, directors, employees, and agents.
• "You" means the person or entity using the platform and, where applicable, your heirs, assigns, and authorized users.
• "Small Claims" means a lawsuit filed in a court with jurisdiction over relatively small money damages, as allowed by local rules.

1. Except for Small Claims or injunctive relief, Claims shall be decided by binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, or by mutual written agreement, another recognized forum.
2. The Federal Arbitration Act governs this Agreement and its interpretation.
3. Arbitration is less formal than court, uses a neutral arbitrator instead of a judge or jury, and is subject to limited court review.
4. Claims must be brought in an individual capacity only. No class, collective, representative, or private attorney general actions are permitted. If this class waiver is unenforceable for a particular Claim, the arbitration agreement is void as to that Claim only.
5. The arbitrator may award the same individual relief a court could award, subject to applicable law.

Before filing arbitration, the party asserting a Claim must send written Notice by email or mail.

• Notice to Zarvice: legal@zarvice.com or Zarvice · Michigan, United States
• Notice to you: the email or phone associated with your account, or another address you provided
• The parties will try in good faith to resolve the Claim within 60 days after Notice. The statute of limitations is tolled during this period.
• If unresolved, either party may file a Demand for arbitration with the AAA, including a certification that the notice process was completed.

• For consumer Claims under $75,000, Zarvice will pay AAA filing and arbitrator fees if you completed the notice process, except where the arbitrator reallocates fees for frivolous filings.
• Hearings will take place in the Michigan county where you reside, unless both parties agree otherwise.
• Michigan law governs this Agreement, without regard to conflict-of-law rules, except where federal law applies.

You may opt out of this Agreement within 30 days of first accepting it by emailing legal@zarvice.com with subject "Arbitration Opt-Out", your name, and the phone or email on your account. If you opt out, disputes may be brought in court as permitted by law.

• If any part of this Agreement is unenforceable, the remainder stays in effect.
• This Agreement is the complete agreement on arbitration and may be amended only in a writing signed by both parties, except that Zarvice may post updated terms with notice as described in our Terms of Use.
• Date of last revision: July 24, 2026.